PLEASE PROVIDE ACCURATE PERSONAL INFORMATION FOR WARRANTY AND SIZE CHANGE WHEN NEEDED.
1. CHANGE SIZE :
From the date of purchase on the invoice, you can exchange only once within 15 days from the date of receipt of the goods, provided that the product is still intact, not scratched, deformed or dirty . Customers who buy a combo of 2 pairs or more are supported with 2 outgoing deliveries. The first time when the shop delivers the goods and the second time when the shop delivers the size/model to be exchanged. You must pay extra if you exchange for a product of higher value, but you will NOT be refunded the excess or converted to another product if you exchange for a product of lower value. This does not apply to complimentary items.
2. 1-FOR-1 WARRANTY: New product received, unused, manufacturer's defect. Please notify the shop immediately for free exchange. The shop will cover all shipping costs when exchanging the product.
3. 12-MONTH WARRANTY: for glue and thread for men's shoes, handbags, wallets, purses and belts. Warranty covers tension-resistant stitches, loose glue, or falling off. No warranty covers decorative stitches due to user usage. NO warranty covers all types of leather, fabric, vinyl and microfiber that are torn, discolored by chemicals, and any defects related to the product surface during use.
4. 6 MONTH WARRANTY All women's shoes. Warranty covers seams that are subject to stress, glue leaks, or soles that come loose. No warranty covers decorative seams due to user usage. NO warranty covers all types of leather, fabric, si and microfiber that are torn, discolored by chemicals, or any leather-related defects during use.
5. 3-MONTH WARRANTY for clothes and exchange for new ones if the color fades a lot in the 3rd wash or more. According to the recommendations of all clothing brands, you should not wash colored clothes with white clothes. The shop will not be responsible if the clothes washed together are discolored.
SHOP WARRANTY PERIOD FOR PRODUCTS IS 8 DAYS : From the time the product is sent to the shop for warranty (excluding Saturdays and Sundays) and must be identified as the product you purchased at the shop, with your personal information stored in the system.
* You will be able to exchange for another product of equivalent value if the old product is out of stock within 7 days from the date the shop receives the returned product for warranty claim . The shop does not refund in any form for the purchased product . Warranty does not apply to hats, socks, insoles, heel pads, cosmetics, women's underwear, men's plastic sandals, children's plastic sandals, children's handbags/backpacks.
2. 1-FOR-1 WARRANTY: New product received, unused, manufacturer's defect. Please notify the shop immediately for free exchange. The shop will cover all shipping costs when exchanging the product.
3. 12-MONTH WARRANTY: for glue and thread for men's shoes, handbags, wallets, purses and belts. Warranty covers tension-resistant stitches, loose glue, or falling off. No warranty covers decorative stitches due to user usage. NO warranty covers all types of leather, fabric, vinyl and microfiber that are torn, discolored by chemicals, and any defects related to the product surface during use.
4. 6 MONTH WARRANTY All women's shoes. Warranty covers seams that are subject to stress, glue leaks, or soles that come loose. No warranty covers decorative seams due to user usage. NO warranty covers all types of leather, fabric, si and microfiber that are torn, discolored by chemicals, or any leather-related defects during use.
5. 3-MONTH WARRANTY for clothes and exchange for new ones if the color fades a lot in the 3rd wash or more. According to the recommendations of all clothing brands, you should not wash colored clothes with white clothes. The shop will not be responsible if the clothes washed together are discolored.
SHOP WARRANTY PERIOD FOR PRODUCTS IS 8 DAYS : From the time the product is sent to the shop for warranty (excluding Saturdays and Sundays) and must be identified as the product you purchased at the shop, with your personal information stored in the system.
* You will be able to exchange for another product of equivalent value if the old product is out of stock within 7 days from the date the shop receives the returned product for warranty claim . The shop does not refund in any form for the purchased product . Warranty does not apply to hats, socks, insoles, heel pads, cosmetics, women's underwear, men's plastic sandals, children's plastic sandals, children's handbags/backpacks.
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