Please read the following rules carefully:
CUSTOMERS PLEASE PROVIDE CORRECT PERSONAL INFORMATION TO WARRANTY AND EXCHANGE SIZE WHEN NEEDED.
1. EXCHANGE SIZE: From the date of purchase on the invoice, you can only exchange 1 time within 15 days from the time of receipt of the goods provided that the product is still intact, not scratched, deformed or dirty. . Customers who buy combos of 2 pairs or more are supported for two-way delivery. The first time when the shop delivers the goods and the second time when the shop delivers the size / model is changed. You must compensate extra money if you change to a product of higher value but NOT refund or exchange the excess money for another product if you change to a product of lower value. Exchanged goods are different from the products purchased, gifts are not eligible for promotion.
2. ONE-to-one GUARANTEE for キレイーKirei and ハンサムーHansamu brands. New product received unused goods, defective by the manufacturer. Please notify us immediately for a free return. The shop will bear the full shipping fee when exchanging goods.
3. 12 MONTHS WARRANTY on glue-only for men's shoes, bags, wallet, purse and belt. Warranty on the lines of force bearing, glue is open, broken. No warranty for decoration only due to user dependence. NO warranty on all types of leather, fabric, silk and microfiber that are torn, discolored due to chemicals and any leather-related defects during use.
4. 6 MONTHS WARRANTY All women's shoes. Warranty on the lines of bearing only, the glue is open, the base is broken. No warranty for decoration only due to user dependence. NO warranty on all types of leather, fabric, silk and microfiber that are torn, discolored due to chemicals and any leather-related defects during use.
5. 3 MONTHS WARRANTY for clothes and exchange for a new one if the color changes a lot in the 3rd wash or later. According to the recommendations of all clothing brands, you should not wash colored clothes with white clothes. The shop will not be responsible if the shared laundry is stained.
TIME WARRANTY OF PRODUCTS 8 DAYS GENERAL APPLICATION: Since the product is sent by you to the shop for warranty (excluding Saturday, Sunday) and must be identified as the product you bought at the shop, store your personal information in the system.
*You will be exchanged for another product of equivalent value if the old stock is out of stock within 7 days from the date the shop receives the goods sent to the shop to claim the shop's warranty, no refund in any form for the product. bought. The warranty does not apply to hats, socks, shoe insoles, heel pads, cosmetics, women's underwear, men's plastic sandals, children's plastic sandals, children's bags/backpacks.